my stay at crowne plaza was fantastic! the staff were incredibly attentive, making sure everything was perfect for our christmas party. the room was comfortable and the amenities exceeded my expectations compared to my previous visit in newcastle. i can't wait to return soon!

the air conditioning didn't work well.

Rooms feature chic decor with modern touches that felt comfy yet upscale. The facilities, particularly the leisure area, provide a nice way to unwind after a long day exploring the city.

The dining experience took a hit when I discovered both on-site restaurants closed for a private event with no prior notice. Room service was chaotic. two of three meals from my order arrived missing one, and I had to hunt down cutlery after being redirected through a maze of restrictions. On top of that, the breakfast had limited gluten-free options, and the restrooms near the bar weren’t up to par, still showing signs of the previous night’s events. With the heavy focus on private functions around the holiday season, it would be wise to check in advance regarding dining availability.

The room featured a relaxing atmosphere, but the shower had inconsistent water temperature.

Comfortable and Spacious Rooms

Great stay with a few hiccups

We had a king suite, but no robes or slippers when we checked in. Only one tea cup for four adults was a bit off. The king bed was super comfy tho! The breakfast was a hit, quick service and yummy. Wish they had more Prosecco glasses in the club lounge. Friendly staff made our stay better.

Very relaxing stay

Had a lovely time! The room was spacious and super cozy. They had towels and slippers waiting for us. The staff was super welcoming, especially at the reception. We enjoyed a nice dip in the pool but the food prices seemed a bit steep for us, so we skipped eating there. really nice vibes!

Comfortable beds and attentive staff made for a pleasant stay.

Breakfast service was disorganized, leading to long wait times for food.

Spacious room with excellent double rain shower.

Room had a vague smell like vomit and shower door seal was torn.

Couldn't recommend more for a temporary stay

Spacious room, clean room, with comfortable black-out curtains and a well-stocked kettle including biscuits which enhanced my stay. the location is perfect, only a few minutes from the train station while remaining very quiet for restful nights.

Everything met my expectations.

The check-in process was quick and friendly. The room was spacious and comfortable, featuring a separate bath and shower, which I really appreciated. Complimentary drinks for our anniversary were a lovely surprise. The pool area was nice, but I found it a bit small for the number of guests. The TV in the room didn’t work properly, even after reporting it twice. The breakfast selection was impressive, with options for everyone, though a bit pricey if not included with the room. The location was great, just a short walk to the city center. it was mostly enjoyable, but a few hiccups could use attention.

Totally recommend for a day tour

Comfortable room, friendly staff, the bathroom was spacious with a nice double shower and clean amenities, making it a great place to unwind after exploring the sights just a short walk away.

The bed was comfortable, but the shower door was difficult to open.

Great location and clean rooms, but parking is a hassle at £12 overnight.

The location was perfect, a short walk to the train station, and I loved the spacious room with quality fittings. Best of all was the awesome bar where I enjoyed some fantastic cocktails.

The Standard King Room was pretty comfy! Bed was super cozy, and the room was clean and spacious. I loved the bathroom with the great shower. The super handy thermostat worked well after a bit of cold when I first got in. Just one thing, I did notice some noise from the hall, but it wasn’t too bad. a nice place to stay.